Reporting an incident of negligence or abuse
We have a robust safeguarding policy. This policy outlines in detail the steps that will be taking if someone reported an incident of negligence or abuse.We are also supportive of anonymous whistleblowing to highlight any negligence or abuse.
Complaints and Compliments
We believe that being open and transparent is crucial especially when things don't go exactly according to plan. Having the insight and ability to provide a sincere apology when required and also having the commitment to put things right in a timely manner are very important in our organisation. Despite everything we do to provide a safe environment, we know that service users and others involved in their care may become dissatisfied from time to time. To take such problems we do the following:
• Provide a simple, clear and accessible complaints procedure.
• Take all necessary action to protect service users’ legal rights.
CIMA is committed to achieving the stated aims and objectives and welcomes all comments of service users and their representatives using the below procedure.
Complaints Procedure
We operate a complaints procedure which covers complaints about CIMA by service users and others involved in their care. If you are dissatisfied about any aspect of our service please talk to us by discussing your concern with our care colleagues or home manager, issues can usually be resolved quickly, they will be able to discuss the problem with you and together you can agree the next steps.
We take all complaints we receive very seriously and do our best to work with all those that are involved to sort them out as soon as possible. We ask that you give us the details of your complaint and write into us where possible. We will respond to your concern considerately, quickly and effectively as possible.