ABOUT US

CIMA Care Consortium Ltd provides the ultimate standard of care to individuals with learning difficulties in stimulating bespoke luxury surroundings.

We are a local company owned and managed by a dedicated, highly qualified and experienced team from healthcare backgrounds taking pride in delivering person-centred care to empower independence and belonging to those with learning difficulties.

We have grown in the last 2 years since our first registration offering a unique multidisciplinary service underpinned by dignity, trust and respect.

Why choose our team?

All of our four directors at CIMA (and many of our staff) have close family members with learning disabilities.

So they are acutely aware of how they would want their own family members to be treated and they expect nothing less from the care provision at CIMA.

What better acid test is there? The ethos of treating others as you would want yourself (or your family members) to be treated is therefore stringently applied in our organisation.

The bar is set exceptionally high. We are proud that our staff and service users are all part of the CIMA family. If this sounds a bit too ‘touchy feely’ or ‘cheesy’ we can assure you nothing is further from the truth.

Our genuine ethos and core values are deeply entrenched in the most stringent policies and procedures which are themselves aligned with CQC and local CCG aims and objectives.

We pride ourselves on possessing honesty, openness and transparency. As directors we are all healthcare professionals (Doctors, pharmacists and healthcare manager) with excellent track records of experience in the health care sector. We all have up-to-date DBS checks. We value the principle of candour.

We believe that being open and transparent is crucial especially when things don’t go exactly according to plan. Having the insight and ability to provide a sincere apology when required and also having the commitment to put things right in a timely manner are very important in our organisation.

Trustworthiness and integrity. Our experienced GP Director is one of the GP governors of the local CCG. He is also a committee member of the local medical committee.

He has a special interest in Learning Disabilities and is the clinical lead for Learning Disability at his practice. He performs around 150 detailed annual clinical Learning Disability reviews per year for his patients.

He is also a faculty member of the Royal College of general practitioners. These all positions which are elected and require a trustworthy candidate with integrity who can make decisions on behalf of his peers and also on behalf of the local population he serves. Our pharmacist Directors are required to work with millions of pounds worth of drugs weekly. Many of these drugs or controlled drugs require trustworthy individuals with integrity.

They are Registered with the GPHC which requires an upstanding record of trustworthiness and integrity. These values are the bedrock of our organisation and are entrenched at all levels of our staff team.

Even before service users come to our home to live, we have assessed their background and preferences thoroughly as part of our pre-admission needs assessment. We actively listen and discuss their views on sexuality, disability, religious practices, culture, diet, lifestyle and other preferences. The personalised care plans ate built around the above preferences. Our service users are encouraged to celebrate their own personal and individual background and heritage.

We don’t believe that the one size fits all approach is ideal. We would rather be champions in shared decision-making and where possible maximise informed decision-making to empower our service users autonomy. We believe that our service users confidentiality and privacy should be optimised at all times. We respect our service users’ personal space. Examples such as knocking on the room door of our service users and waiting until we are invited to enter, leaving the room when the individual is having a private conversation on the telephone,

allowing the service user to decide whether the carer remains when they are with the healthcare professional are just some examples of how we will respect the dignity and privacy of our service users. We ensure that our service users have genuine choice about who provides their care and also we will seek consent of the individual before care is provided.

We seek information from the service users friends and family about their likes and dislikes so that our care can be proactive rather than reactive. We are located in a vibrant residential street and are geographically centrally placed to optimise involvement in partnership with the local community should the residents so choose. We believe that easy access to community integration is a basic human right and this should be upheld. carers will be in a position to act as advocates for our service users and therefore uphold the rights of the individual within society.

All of our staff are carefully recruited in line with our robust employment policy. Rigourous checks including the DBS check are performed to ensure appropriate background checks are in place. We have robust safeguarding policies and procedure and ensure the delivery of regular safeguarding training.

By placing the service user at the centre of the care we provide their ideas concerns and expectations are incorporated into their personalised care plans and reduce the chances of any neglect. One of our core values at CIMA is to treat others how we would want others to treat us.

By implementing this basic but powerful core principle with the aid of robust policies and procedure we believe that the potential of abuse or neglect is minimised. By learning lessons from high-profile institutional abuse cases we have been able to create our organisation’s culture to maximise dignity and respect and keep our service users free from prejudice bullying or harassment.

We also have clear and concise complaints procedure is for our service users so they can report any complaints or compliments with ease to many different levels and organisations if they so choose. Our service users are in regular contact with their friends, families, social workers, advocates, key workers, healthcare professionals and members of the community, so are in a strong position to report any abuse or neglect concerns as appropriate.

We have clearly defined security and visiting procedures and protocols to minimise the chances of abuse and neglect. There have been numerous high-profile undercover reports of violent abuse through the use of inappropriate restraint. We have developed innovative ways to and keep people safe, whilst ensuring they have a full and meaningful life.

Staff receive training in how to recognise and report abuse and are confident that any allegations are taken seriously and investigated to help ensure people are protected.

We believe in providing care which is based on the fundamental principles of ‘doing the right thing’ and ‘treating others as we would want to be treated ourselves’ across all settings. These basic but crucial principles ensures we will always be in line with not only regulatory requirements but our social, ethical and moral compass. Of course, these principles are not ‘SMART’ enough in isolation but form the basis of our processes and policies which are themselves based on the Quality Compliance System guidelines.

Our experienced staff perform thorough pre-assessment of service users. This includes detailed meetings with the incumbent care providers and the individuals’ families and assessment in their current place of care. We also use our highly trained and experienced staff to perform behaviour transition from one place of care to another to optimise the transition and to minimise the stress and anxiety of a change of location.

These staff members have appropriate training and experience in this field. The behaviour transition process also helps with any change of culture between locations. Our staff strive to actively listen to our residents to provide flexibly tailored person-centred care and support. The systemised and robust recruitment training and staff support we implement ensures that our personalised care is proactive rather than reactive to the individual’s needs.

We understand our residents’ ideas, concerns and expectations are to be taken seriously and respected at all times so that their family members and loved ones can rest assured that their future is secure and safe in our care.

We base our care on positive behavioural support and on the progression model where we aim via active support (where possible) to equip our service users to progress onto having the skills and independence to move onto having their own tenancies. We are a small organisation and not a large conglomerate. This allows us to pay great attention to detail and know the intricacies of the needs of each and every service user. We believe that our service users’ friends and family can rest assured that their loved ones are in the hands of highly qualified and experienced healthcare professionals who treat them with the compassion; as they would any member of their own family.

All of our staff are carefully recruited in line with our robust employment policy. Rigorous checks including the DBS check are performed to ensure appropriate background checks are in place.

We have robust safeguarding policies and procedure and ensure the delivery of regular safeguarding training. By placing the service user at the centre of the care we provide their ideas concerns and expectations are incorporated into their personalised care plans and reduce the chances of any neglect.

One of our core values at CIMA is to treat others how we would want others to treat us. By implementing this basic but powerful core principle with the aid of robust policies and procedure we believe that the potential of abuse or neglect is minimised.

By learning lessons from high-profile institutional abuse cases we have been able to create our organisation’s culture to maximise dignity and respect and keep our service users free from prejudice bullying or harassment.We also have clear and concise complaints procedure is for our service users so they can report any complaints or compliments with ease to many different levels and organisations if they so choose.

Our service users are in regular contact with their friends, families, social workers, advocates, key workers, healthcare professionals and members of the community, so are in a strong position to report any abuse or neglect concerns as appropriate. We have clearly defined security and visiting procedures and protocols to minimise the chances of abuse and neglect.

There have been numerous high-profile undercover reports of violent abuse through the use of inappropriate restraint. We have developed innovative ways to and keep people safe, whilst ensuring they have a full and meaningful life. Staff receive training in how to recognise and report abuse and are confident that any allegations are taken seriously and investigated to help ensure people are protected.

Reporting an incident of negligence or abuse

We have a robust safeguarding policy. This policy outlines in detail the steps that will be taking if someone reported an incident of negligence or abuse.We are also supportive of anonymous whistleblowing to highlight any negligence or abuse.

Complaints and Compliments

We believe that being open and transparent is crucial especially when things don't go exactly according to plan. Having the insight and ability to provide a sincere apology when required and also having the commitment to put things right in a timely manner are very important in our organisation. Despite everything we do to provide a safe environment, we know that service users and others involved in their care may become dissatisfied from time to time. To take such problems we do the following:

• Provide a simple, clear and accessible complaints procedure.

• Take all necessary action to protect service users’ legal rights.

CIMA is committed to achieving the stated aims and objectives and welcomes all comments of service users and their representatives using the below procedure.

Complaints Procedure

We operate a complaints procedure which covers complaints about CIMA by service users and others involved in their care. If you are dissatisfied about any aspect of our service please talk to us by discussing your concern with our care colleagues or home manager, issues can usually be resolved quickly, they will be able to discuss the problem with you and together you can agree the next steps.

We take all complaints we receive very seriously and do our best to work with all those that are involved to sort them out as soon as possible. We ask that you give us the details of your complaint and write into us where possible. We will respond to your concern considerately, quickly and effectively as possible.

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CIMA CARELINE: 01623 443997

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