OUR SERVICES

Our Values

Our values drive everything that we do and we have developed them in close collaboration with our staff who strive to provide our residents with exceptional care everyday.

Putting people first
Take pride in what we do
Respect others
Being supportive
Acting with Integrity
Being Positive
Strive to be the best

Writing down the values of our organisation and making them part of our culture and demonstrating them throughout the organisation helps us develop a shared way of acting - not just in what we do but also in how we do it.

This impacts on how we care for our residents, how we interact, and how we make decisions collaboratively which is best for residents.

Our values are a key part of everything we do as an organisation from being included in staff job descriptions, through our work on staff development and performance, management which is underpinned by using the Care Quality Framework.

Our Specialist Services

We work closely with our residents and their families/carers to offer:

Individually tailored support
Developing daily living skills
Care Plans and Individual pathways

Our Care Quality Commission Registration

We are registered to provide certain care under the following regulated activities as defined in the Health and Social Care Act 2008. We provide personal care for the following groups;

Frail and vulnerable adults
People with dementia
Mental health problems
Physical disabilities
Sensory impairment
Adults with Learning Difficulties (excluding those assessed with specific challenging behaviour)

We promote equality and diversity, and respect people’s human rights through incorporating them into their care planing. Even before service users come to our home to live, we have assessed their background and preferences thoroughly as part of our pre-admission needs assessment.

We actively listen and discuss their views on sexuality, disability, religious practices, culture, diet, lifestyle and other preferences. The personalised care plans ate built around the above preferences. Our service users are encouraged to celebrate their own personal and individual background and heritage. We don't believe that the one size fits all approach is ideal.

We would rather be champions in shared decision-making and where possible maximise informed decision-making to empower our service users autonomy. We believe that our service users confidentiality and privacy should be optimised at all times. We respect our service users' personal space.

Examples such as knocking on the room door of our service users and waiting until we are invited to enter, leaving the room when the individual is having a private conversation on the telephone, allowing the service user to decide whether the carer remains when they are with the healthcare professional are just some examples of how we will respect the dignity and privacy of our service users.

We offer a range of personalised care, tailored to meet resident’s individual needs. Within our settings at west Hill and Huthwaite in Nottinghamshire, will provide the highest level of care which includes:

• Personal care (such as getting up and putting to bed, personal hygiene), dressing, washing

• Help preparing light snacks and meals

• General help (such as shopping, housework, running errands.

• Sitter services

• Devise and deliver total Care Packages

• Exercise programmes under the instruction of a physiotherapist or occupational therapist

• Supporting clients with daily living tasks

• Signposting and assistance with the personalisation agenda, individual budgets.

Our staff are responsible for the needs and requirements for ach individual. Each of our residents is assigned and individual key worker whilst also working jointly with a wider staff team.

All residents have an input in the choice of matters regarding their preferences such as meals, activities, dressing day to day running of their home as well as individual choice in decorating and furnishing of their rooms.and personal space.

At Cima Care, our aims are to achieve maximum independence whilst offering the highest level of care covering physical, emotional and recreational needs by promoting self-advocacy enabling all our residents to take control of their life giving self-respect and motivation

Cima Care supports people with Autism and Asperger’s Syndrome and those who may exhibit autistic-like behaviours due to other complex conditions. We also support people who have associated complex needs such as behavioural, emotional and social difficulties (BESD) and mental health conditions such as obsessive compulsive disorder (OCD), attention deficit hyperactive disorder (ADHD) and anxiety disorders.

People with ASDs often require specialist services including support for additional complex mental health needs or behaviours that challenge. At Cima Care we know that many people find change difficult so we work with our residents and their families to ensure effective communication.

We understand that for many people with autism the world can be a confusing place. The condition can make it hard for individuals to interact socially. People with autism may struggle to communicate, finding it difficult to interpret what is happening around them. We see autism as a difference in the way that people think, learn and feel.

Our aim is to support every individual and provide a routine which reduces anxiety, builds on success and is stimulating. Cima Care offers support in a purpose built environment, where staff provide support in a structured and consistent way to suit each person’s preferred daily routine.

Referrals Process

Our experienced staff perform thorough pre-assessment of service users. This includes detailed meetings with the incumbent care providers and the individuals' families and assessment in their current place of care.

Transition

We will also use our highly trained and experienced staff to perform behaviour transition from one place of care to another to optimise the transition and to minimise the stress and anxiety of a change of location. These staff members will have had appropriate training and experience in this field. The behaviour transition process will also help with any change of culture between locations.The systemised and robust recruitment training and staff support we have planned to implement ensures that our personalised care will be proactive rather than reactive to the individual's needs.

Assessment

Our staff will strive to actively listen to our residents to provide flexibly tailored person-centred care and support. We understand our residents' ideas, concerns and expectations are to be taken seriously and respected at all times so that their family members and loved ones can rest assured that their future is secure and safe in our care. We base our care on positive behavioural support (PBS) and on the progression model where we aim via active support (where possible) to equip our service users to progress onto having the skills and independence to move onto having their own tenancies.

Even before service users come to our service, we will have assessed their background and preferences thoroughly as part of our pre-admission needs assessment.

We actively listen and discuss their views on sexuality, disability, religious practices, culture, diet, lifestyle and other preferences. The personalised care plans are built around the above preferences. Our service users are encouraged to celebrate their own personal and individual background and heritage.

We don't believe that the one size fits all approach is ideal. We would rather be champions in shared decision-making and where possible maximise informed decision-making to empower our service users autonomy.

A full assessment of needs is undertaken on each potential service user referred to the service. This covers the range of health and social needs set out in the Department of Health guidance. This assessment is then reviewed and updated on admission. these may include making friends, achieving increased independence and gaining education or employment.

We understand changes and transitions can be very daunting and we overcome this by focussing on a person centred approach, ensuring that transitions are tailored to meet individual needs and by providing individualised support packages.

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CIMA CARELINE: 01623 443997

Guiding Principles

Care Planning

Personalised Care

Challenging behaviour
& complex needs

Autism care and support

Learning Disabilities

Prada-Willi

Becoming a Resident

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