Policy and Procedures

It is important to us that we are diligent when it come to your privacy thats why we have built our services with user privacy at the centre of everything that we do. We give you full control of your data You can access our privacy policy by contacting the manager who is able to explain your rights.

Why choose our team? All of our four directors at CIMA (and many of our staff) have close family members with learning disabilities. So they are acutely aware of how they would want their own family members to be treated and they expect nothing less from the care provision at CIMA.

What better acid test is there? The ethos of treating others as you would want yourself (or your family members) to be treated is therefore stringently applied in our organisation.

The bar is set exceptionally high. We are proud that our staff and service users are all part of the CIMA family. If this sounds a bit too ‘touchy feely’ or ‘cheesy’ we can assure you nothing is further from the truth. Our genuine ethos and core values are deeply entrenched in the most stringent policies and procedures which are themselves aligned with CQC and local CCG aims and objectives.

Our policies and procedures have regular review periods. At such points data logs or qualitative data are discussed and reviewed by staff members and lessons are learnt on how to improve quality.

Our staff are genuinely interested in the experiences and preferences of the service users so reporting and documenting is intuitive. Staff handovers at the end of every shift are also opportunities to regularly learn and improve services.

There are regular staff meetings with the directors during which strategic topics will be discussed on how to improve the service. Regular review meetings with service users, their families and friends, their key workers, their advocates, their social workers and any other members of the multidisciplinary team are held.

Clear documentation will be evidenced and this forms an audit trail of lessons learnt in a SMART way. Regular staff supervision will also contribute to a responsive and well lead service. CIMA works closely to the Nottinghamshire County Council, Social Services and other allied organisations.

CIMA works closely with all stakeholders and regularly uses external quality assurance and training consultants/organisations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. Our staff work us to improve our service delivery and jointly review learning opportunities for improvement.

We have the following systems and procedures in place to support us in our aim of total service user care, satisfaction and continuous improvement:

Regular meetings gathering and monitoring of feedback (service user and their families)
A service user complaints procedure
A selection and performance monitoring of suppliers, contractors against set criteria
A training and development plan will be in place for all our employees • Regular audit of our internal processes that measures quality objectives which reflect our business aims
Management reviews of audit results, service user feedback and assessment of complaints
Our internal procedures will be reviewed regularly and are held in a Quality Manual which is made available to all employees
Our policy documents are readily available to all out staff and key guidelines are posted on Manger’s Notice Board and can also be found in the staff handbook and filed electronically on a shared drive for easy access
The Managing Board which include the Directors have ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the organisation
To ensure and excellent standard of quality, we audit and evaluate our services against the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and associated outcomes by the Care Quality Commission.

Our staff understand the importance of transparency in care provision and to ensure the regulator is kept informed of the services we provide from all of our sites. We strive to maintain excellent levels of compliance in all CQC regulated activities. The CIMA clinical and management team ensure the service continues to provide safe and appropriate care and support that both meets client needs and protects their rights.

We have an onsite Manager who is supported by all 4 Directors/Proprietors. We work in a multidisciplinary way to identify and manage risks to both clients and staff and seek professional advice when required.

Areas which have been identified as requiring improvement by the CQC in multiple care homes and institutions nationally such as the use of restraint, deprivation of liberty and safeguarding are taken very seriously in our organisation. We pride ourselves on our policies, training and experience in these areas so that we can provide high quality and safe care.

Having learnt lessons from various high profile cases and published reports we have developed our policies and protocols based on the detailed review and reflection of these documents. Putting People First, Six Lives - the provision of public services to people with learning disabilities, Mansell 2 and Winterbourne View are just some of the documents we used to learn from. We recognise the importance of complying to the regulations set out in the health and social care act. We also have reviewed documents such as the Winterborne view report and the Mansall report and learnt lessons from these documents about when regulatory responsibility has not been followed as it should've been.

We use formal standardised QCS policies and procedures to guide the development of our own policies and procedures which can provide you with reassurance of quality assurance and benchmarking. We also have robust systems for monitoring quality.

We have taken the time to invest in the QCS. We have tailored the policies and procedure to our service and have carefully designed mechanisms and systems to monitor the quality of delivery of our service. By implementing these procedures we can keep an accurate audit trail which will help aid the improvement of our safe and effective service delivery.

CIMA complies with The Health & Social Care Act 2008 in relation to recruitment practice and aims to provide suitably qualified and competent staff in all areas of its operations. We have a robust recruitment and employment policy. We ensure that appropriate experience and qualification is carefully vetted before the interview process. Our interview questions are standardised and job specific and are reviewed by a panel of interviewers to ensure consistency and reliability. Regular appraisal, feedback from service users/friend/family are discussed with all staff members at mutually agree time frames.

Mentoring, supervision and supporting staff development to foster a progressive organisational ethos is a fundamental priority at CIMA. As we are a relatively new and local service, we have the luxury of being able to recruit our staff around our individual service users specific needs preferences and requirements so we place the individual at the centre of care they receive.

CIMA places prime importance on employing staff that are fit for the job, have appropriate qualifications, skills and experience to ensure the health and welfare needs of clients are met. Staff are required to have a full interview, a full and satisfactory DBS check and may only commence employment when this has been received, together with satisfactory references. CIMA also ensures that all staff is properly trained, and has adequate supervision and annual appraisal.

CIMA endeavours to ensure that service users have confidence in their staff members and that their service can be relied upon to provide the best quality of care.

Key areas of staff development and learning programme for staff comprises of:

Care code of conduct
Confidentiality
The rights of Services users
Health and Safety
Food Hygiene and Safety
Personal Care Tasks
Care Assistants Responsibilities
Management of care in accordance to Care Plans
Safeguarding AdultsEffective Communication
Equality and Diversity
Respect and Dignity
Falls prevention training
Fire Safety
Duty of care

We invest in the training and development of our staff and use multiple specialist training providers and consultants to provide bespoke education, training and development for our staff tailored to their individual needs. We also employ an external employment law specialist agency who assists us with our Human Resource provision.

Vacancies:

Join us! We are only as a=good as our people so finding the best people is everything to us so if you would like to join us then send us your CV.

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CIMA CARELINE: 01623 443997

Policy & Procedures

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Quality Assurance

Recruitment

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